1. Support all lounges LSOP. 遵守酒廊所有的服务工作程序。 2. Open and close shift in accordancewith the checklist. 按照检查表的程序开档收档。 3. Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 积极与客人沟通，并在谈话中收集客人的反馈。 4. Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records. 熟练掌握菜单上各种菜的菜样，菜系及烧法。积极熟练回答客人有可能会提出的任何疑问，熟记客人的点菜喜好。 5. Develop a good knowledge of beverages, liquors, and wine service. 充分掌握饮料知识，包括软饮，酒精饮料及红酒白酒的各项知识。 6. Keeping Executive Lounge and Library in tip top condition and maintain cleanlinessround the clock. 每时每刻维护和保持行政酒廊及图书馆整洁，优雅，舒适的环境 7. Update guest profile in Opera when necessary especially when guests’personal preferences mentioned over conversation. 及时更新客人的资料，特别对有特殊要求的客人，一定要在电脑里准确的输入客人的新资料确保其时效性 8. Ensure area is covered at all times and should never be left unattended at any point of time. 所有的设施设备都必须保持最优状态，不能有任何遗漏